Security Bank Partners on Conversational AI for Philippine Banking
Bringing conversational AI to one of the Philippines' leading banks.
Story
Security Bank has formalized a strategic partnership with NexovaVoice, marking a significant milestone for both organizations. The signing ceremony took place at Security Bank Centre in Makati City, bringing together two organizations united by a shared commitment to delivering better customer experiences through technology.
The partnership focuses on delivering innovative, technology-driven customer experiences through conversational AI — with NexovaVoice contributing its cutting-edge AI capabilities to strengthen Security Bank's digital transformation initiatives.
Convergence of Two Core Strengths
The partnership represents a convergence of Security Bank's customer-centric banking philosophy and NexovaVoice's advanced conversational AI capabilities. Together, they aim to improve efficiency and responsiveness across key customer service touchpoints.
Advanced natural language processing · Voice automation technologies · Omnichannel customer engagement solutions
Initial focus: collections operations through seamless human-bot synergy
Leadership Perspectives
“At Security Bank, our mission has always been to provide BetterBanking. Our promise is rooted in understanding our customers' needs and delivering solutions that make a real difference. With NexovaVoice, we aim to improve our collections efficiency through seamless human-bot synergy — maintaining personalized service while leveraging intelligent automation." — Balaji Vijayan, SVP and Retail and Business Banking Risk Management Head, Security Bank
“Our partnership with Security Bank reinforces our commitment to empowering enterprises across Southeast Asia with secure, scalable AI. Security Bank's dedication to BetterBanking aligns with our 'local-first' vision — building AI that truly understands the Filipino customer." — Adrian Cole, Co-Founder & CEO, NexovaVoice
Scope of Collaboration
- Collections automation through AI-driven voice agents for due and overdue accounts
- Seamless human-bot handoff to maintain personalized service at scale
- Omnichannel customer engagement across telephony and digital channels
- Localized conversational AI built for Filipino language and culture
